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VEVOR Purificatore d'Acqua UV, 12 W 3,785 L/min Filtro Purificatore d'Acqua Ultravioletto Versatile 220 V con Alloggiamento in Acciaio Inox, per Tutta Casa con Manicotto al Quarzo, per Bere, Pulizia

Recensioni dei clienti per VEVOR Purificatore d'Acqua UV, 12 W 3,785 L/min Filtro Purificatore d'Acqua Ultravioletto Versatile 220 V con Alloggiamento in Acciaio Inox, per Tutta Casa con Manicotto al Quarzo, per Bere, Pulizia

12W

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Auto-Kur GmbH Auto-Kur GmbH
UV-Lampe hält, aber das Vorschaltgerät ist durchge
12W
Ich habe diesen UV-Wasserfilter von Vevor gekauft. Der Hersteller gibt an, dass die UV-Lampe eine Lebensdauer von 8000 Stunden hat. Die Lampe selbst funktioniert zwar noch, aber leider ist das Vorschaltgerät (Ballast) vorher durchgebrannt und defekt. Sehr schade
0 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben ein Ticket für die weitere Bearbeitung dieses Anliegens erstellt. Unser Kundenservice wird Sie per E-Mail kontaktieren und Sie über den Fortschritt auf dem Laufenden halten, bis das Problem gelöst ist. Bitte überprüfen Sie Ihren Posteingang zeitnah auf unsere Nachrichten.
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Bryan Ainslie Bryan Ainslie
Good customer service
Came with broken glass but they sent me a refund good customer service
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Nancy Nancy
Defectueux
Le mien ne fonctionnait pas, je ne peux pas dire si ca va bien mais j’ai eu un remboursement facilement.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Marcam Marcam
Matériel très qualitatif... Mais tube quartz arrivé cassé
55w
Matériel très qualitatif... Mais tube quartz arrivé cassé  2
Malgré un bon emballage, le tube quartz est cassé... J'ai contacté le sav, j'attends leur réponse et modifiera mon commentaire en fonction. A suivre...
4 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Bernie Bernie
Worked great for 2 weeks but...
Not sure the problem... UV bulb, pressure switch, or the ballast but quit working after 2 weeks. Have switched the bulb with the 2nd one so not likely that. Waiting on response from Vevor. Quality looks good though more instructions would be useful on installing. Plumbers tape and plumbers putty were the only additional parts used from what was supplied for a no leak install.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Zach Zach
Huge hassle and disappointment
Ordered this item on the 13th of May. Took longer to arrive than usual but that's not why I'm upset. The item was installed according to instructions, had to buy adapters to put into my system. Water had no problem flowing up to 2 gallons per minute before installation, 80 psi verified at the tap. Recently serviced pre-filter sections, few hundred gallons ago. When I hooked it up, I expected a bit of flow loss. But it took 45 minutes to fill a 2 gallon container. That was the first time. The next time the flow head reduced even further. The third and final time I attempted to use it it would have taken somewhere around 3 hours to fill the 2 gallon cony, maybe longer. Obviously something had disintegrated internally. I have now spent a week trying to get a return on this item, and customer service is still refusing to service me. Avoid this item like the plague. If I don't have a refund processing tomorrow I'm going to file a charge back. Regardless, vevor earns 1.5 stars on this experience. Don't waste your time with this junk
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jesper Gyllenborg Jesper Gyllenborg
Disappointed customer.
55w
Worked great in two months and then the flow switch malfunction. Crappy water flow switch, only lasted two months and then it stopped working. Cleaned and checked the function bot it's not working. Apparently Vevor do not have spares and support when thing's fails.
4 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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