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VEVOR Filtro a Cartuccia per Piscine, Sistema di Filtraggio per Piscine Interrate da 4,6 m² con Filtro Anti-perdita per Filtraggio di SPA Piscine Gonfiabili

Recensioni dei clienti per VEVOR Filtro a Cartuccia per Piscine, Sistema di Filtraggio per Piscine Interrate da 4,6 m² con Filtro Anti-perdita per Filtraggio di SPA Piscine Gonfiabili

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76 Recensioni
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reschomeimprovement reschomeimprovement
Not worth the discounted price
40 m²
Honestly, there are problems with this unit, mostly manufacturing defects which should not be. Cracks in 3 different parts so far after only a few months of service and I found out the filters do not filter down enough to get rid of dead algae and only filter down to 50 microns, whereas Pentair filters go down to 20 microns. This makes a big difference. I feel anxious because what else will break apart on this system. I am very unhappy with it and with the service from Vevor, since they dont understand common English and fumble around with requests and it takes many days to get any kind of feedback. I would not buy this again and I now will not buy from Vevor again despite the low cost versus the competition.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Aaron Swartz Aaron Swartz
Broken parts in 9 months
40 m²
Broken parts in 9 months 1
Zero customer service response in 5 days. I can’t even order the parts on their website. No stores carry the parts because it’s Chinese junk in weird sizes. RESPOND TO MY LIVE CHAT REQUESTS AND SEND ME MY PARTS!
3 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Murry Murry
Customer service
I do not know where to begin. Item arrived in a timely manner and was heavy duty but after looking it over I noticed a triangular puncture in the side of the filter. Then looked at the box same thing. I contacted Vevor and i would get an automated response that they wont get back with in 48 hours and they did every 2 days I would get another email and another email with little results. Eventually I had to get my bank involved then things started happening. So frustrating because it took 3 weeks longer to open my pool this year
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Claude Claude
dhr
dhr 1
volledig verkeerde geleverd
0 persone l'hanno trovato utile
Risposta del servizio clienti: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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nikolai gavrysh nikolai gavrysh
Purchase 725 model pool cartridge filter
I purchased 725 model cartrige pool filter 4 days ago, and right now trying to find spare filter for. Send massages to vevir, but no answer, looks on all sides in internet, no answer. Planning to return
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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EMS CONST. EMS CONST.
It's OK
It's Ok, the unit is built well, taking off the lid top to access filter PITA. may end up with a Hayward.
1 persone l'hanno trovato utile
Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Chad Chad
Mr
40 m²
The filter seems to be well made but unfortunately I can't by from Vevor when it comes to filters. As a business owner, 3 weeks is not except able for shipping. When I checked out, it said shipping as fast as Dec 9th. A week was fine butt to receive it on the 26th when I ordered on Dec 2nd. Totally not exceptable. My customer was unhappy because her pool was shut down for so long. The quality of the filter to seems to be at par with the more expensive brands for less money though. Be aware of the shipping time when ordering from VEVOR....
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Gregory A Mollenhour Gregory A Mollenhour
Mr.
It quit working after 1.5 tanks. It says it's charged but does nothing.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Phil Phil
installation manager
The inlet and outlet connections are not as stated. Standard 1.5" and 2" PVC are sloppy when inserted. Could not be glued. I reached out to Vevor 5x, and got your effin robot that kept sending me the same answer. I will NEVER buy another Vevor product. And I'm telling my friends.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Bad customer service Bad customer service
Poor Customer Service
40 m²
Cannot get customer service to respond to broken equipment and they take days to respond, if they do.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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