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VEVOR Filtro per friggitrice, capacità del serbatoio 38 litri, sistema di filtraggio dell'olio con velocità di filtraggio dell'olio di 10 l/min, tubo dell'olio per ristoranti, hamburgerie

Recensioni dei clienti per VEVOR Filtro per friggitrice, capacità del serbatoio 38 litri, sistema di filtraggio dell'olio con velocità di filtraggio dell'olio di 10 l/min, tubo dell'olio per ristoranti, hamburgerie

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28 Recensioni
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esdooley esdooley
They don’t sell replacement filters don’t buy!!!!
They don’t sell replacement filters don’t buy!!!!  1 They don’t sell replacement filters don’t buy!!!!  1
I bought this oil filter machine and it came with 5 filters. I go new filters to find VEVOR does not provide filters for the machine they sold me. They want me to modify another filter machines filters so they can fit mine. Not only are the ones they want me to modify not the correct style ( originals fit over grating like a sleeve with hole for drain the replacement is just a sheet that’s way too big you have to cut or fold either way isn’t right. ) never buy this as they won’t return any product for you through customer service. Terrible support just want money and they bounce on you .
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Patty Patty
Restaurant Owner Saskatchewan, Canada
VEVOR Mobile Fryer Filter, 38L Oil Tank Capacity, Oil Filtration System with 10 L/min Oil Filtration Speed, Mobile Frying Oil Filtering System with Swivel Wheels, Oil Hose for Restaurant Burger Stores This Product came to us and would not work from the 1st day of set up...We made contact with the company and after much discussion we asked to have our money returned and we put the machine in the dump where it should have been before it was sent out.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Jessica Simpson Jessica Simpson
Restaurant owner
I received the machine and a week later it was no longer working. When I contacted, only through AI, they only gave me possible reasons for the malfunction and suggestions to fix....2 months later it's still not working. Apparently it can't be returned. I spent over $700 for something I was only able to use for one week. Very very disappointed.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Shankar ramavanth Shankar ramavanth
Owner
Hi it works fine but a oil will be left every use cleaning is bit headache.
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Bulus Said Bulus Said
Buyer
Great price for the product compared to others One part came in with a cracked a replacement was provided fast.
1 persone l'hanno trovato utile
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JOHN JOHN
Owner
I haven't contacted Vevor about this as of yet so not entirely fair I suppose. We have three 40# fryers we filter each day. When we go from the second unit to the third the unit is over heated and shuts itself off. It will come back on the next day after it cools down. I suspect the electric motor for the pump overheats and shuts itself down. I am a handy man of sorts so I removed the screws attaching the control panel to the main housing so I could see what it's going to take to put in a replacement motor cause that's where this would be going. Not gunna be easy. The plumbing has welds on it preventing the pump from being removed from the motor which in turn prevents the motor from being removed from the housing. Grinding all the welds off is not where I wanted to go with this. This review asks for photos. A photo of an existing pump that overheats isn't going to help anything here. Thanks, John
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Jeremy Jeremy
Owner
This was the 4th Vevor oil filter machine that I have bought in two years. The optic reset button constantly burns out, the rocker switch constantly breaks, customer support is almost nonexistent, and even if they do respond, they take forever shipping out replacement parts to you. These things should come with at least five replacement 5 Amps Thermal Circuit Breakers. This particular one was brand new, and on the first day of use it died right during my rush and I had to quickly disassemble it and swap out fuses and the reset. I will be looking for a different brand from now on.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Courtney Peace Courtney Peace
Purchaser
Machine arrived broken. Can't get in contact with a live person. Someone told me to take the machine apart from your company instead of replacing this one or returning my money. I am very upset !
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jay Jay
Owner
Trash unit. Dont waste your money. And the company will fight you for a refund. It’s so bad they won’t even have you ship it back. After a few week fight to get my money back the company told me to keep it.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Al Al
Business owner
Came in totally defective did not work customer services a joke
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We apologize for any inconvenience this may have caused and appreciate your patience. Please be informed that a return label has already been sent to you via email, along with all relevant instructions. For further assistance, please visit our "Contact Us" page online, which you can find in the bottom navigation bar. You may submit a ticket there for any unresolved issues, and our after-sales team will work to resolve them as quickly as possible. Thank you for your understanding.
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