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VEVOR Filtro a sabbia, 24 pollici, portata fino a 65 GPM, sistema di filtraggio a sabbia per piscine fuori terra con valvola multiporta a 7 vie, filtro, controlavaggio, risciacquo

Recensioni dei clienti per VEVOR Filtro a sabbia, 24 pollici, portata fino a 65 GPM, sistema di filtraggio a sabbia per piscine fuori terra con valvola multiporta a 7 vie, filtro, controlavaggio, risciacquo

246 L/min
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95 recensioni
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Renee Renee
Last less than 1 season/Didn't Honor warranty
246 L/min
Lasted less than 1 season of usage.(3 MONTHS ACTUALLY) Stored it correctly and opened the pool back up and the diverter seal and the Intake valve is both leaking and cracked. Contacted Vevor since it was under the 12 month warranty. 10 days later and still NOTHING. I have been messagibg them and checking in with them every couple od days with no one able to follow up. Juat keep saying, "its been escalated up watch your email". I have been given the run around the ENTIRE TIME!.. 10 days?!?! Are you serious!?! NOW, I have a pool that isn't usable at this time untill I buy ANOTHER POOL FILTER.. at $400+. DO NOT BUY THIS BRAND. CUSTOMER SERVICE IS CRAP. PRODUCT IS HORRIBLE QUALITY. WILL NOT FOLLOW THROUGH WITH THE "WARRENTY".
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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James James
Owner-Pool Master
208 L/min
Owner-Pool Master 1
Filter is leaking in seam below neck.Customer does want repair but a new filter.Don't think it can be fixed anyway.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Wayne giguere Wayne giguere
Sand filter
246 L/min
I got the same filter in two weeks. The side blew out. It's not a very good product. So I had to buy another one that cost me about the same. Thanks. And have a nice day. If possible, could you send me a credit or my money back
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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KELLY PAQUIN KELLY PAQUIN
Vevor sand filter
Just bought this last year and it’s already developed a small pin hole and leaking like crazy…..of course the warranty is up by 3 weeks….now we’ll have to replace the whole thing again this year….certainly won’t be buying from vevor….just very disappointed….
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Patrick Patrick
Pushing sand
208 L/min
Filter keeps pushing sand out of it anytime you switch from one mode to another
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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