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VEVOR Deumidificatore Commerciale 50 Litri, Deumidificatore Industriale Portatile con Tubo di Scarico, Display a LED, per Seminterrato, Lavanderie, Ripostiglio, Sbrinamento

Recensioni dei clienti per VEVOR Deumidificatore Commerciale 50 Litri, Deumidificatore Industriale Portatile con Tubo di Scarico, Display a LED, per Seminterrato, Lavanderie, Ripostiglio, Sbrinamento

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Blake Gruszczynski Blake Gruszczynski
Coil sensor failure after 1 year and 10 days(1 year warranty)
Worked amazing for the first year, I have always kept my system clean and have followed all the maintenance instructions in the manual. But after 1 year and 10 days I now have a coil sensor failure. I cannot find any replacement parts and have contacted vevor but it only gives a 1 year warranty so we will se what they do. Extremely upset to have spent 400$ on this for it to only be amazing for a year and then crap itself 10 days after warranty. But I guess that's how they build these. Won't be purchasing from vevor again if they cant fix this
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Deborah Reininger Deborah Reininger
Mrs.
We have had an ongoing issue with this product, we replaced the part you sent us and it still throws the E4 error code, and so I hand tried to email you pictures and continue with the service ticket but it apparently has been closed out! Please send us a shipping address so we can ship it back and get a Full refund, or we will go through the BBB thank you.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Kirk Kirk
Owner
Unit failed after 3 months. Refund process was exhausting it literally took two weeks with videos answering questions etc. before VEVOR agreeing to refund my money.
2 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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BC BC
Received broken. Will see how they handle. No response so far.
Fan out of balance. Very loud.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Geeym Geeym
Didn’t last a year
It stopped working in less than a year. It worked great initially, but after about 11 months it showed signs of a low refrigerant. Vevor did not replace the unit even though it is under warranty. The offered only to refund a third of the cost after initially only offering $40 to “satisfy” me.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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