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VEVOR Deumidificatore Commerciale 50 Litri, Deumidificatore Industriale Portatile con Tubo di Scarico, Display a LED, per Seminterrato, Lavanderie, Ripostiglio, Sbrinamento

Recensioni dei clienti per VEVOR Deumidificatore Commerciale 50 Litri, Deumidificatore Industriale Portatile con Tubo di Scarico, Display a LED, per Seminterrato, Lavanderie, Ripostiglio, Sbrinamento

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Michael Brundridge Michael Brundridge
NO MEMORY, resets to 60% all the time.
When it works, it does fine. Issue is it loses its setting about twice a month and resets to 60% even when we have had no power outages. It also resets itself if you have a power outage to 60%, which sucks as well. Has no MEMORY!!!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tim Tim
Dehumidifier
Worked great until it didn’t. Unit worked great for a few months Kept newly remodeled basement very dry and comfortable. Then unit stopped removing humidity. Unit would come on and display worked , but compressor was not coming on. Customer service is just ok. After many emails back and forth with Vevor , consisting of low ball refund offers I finally got a full refund. A rather frustrating process.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Joseph Turnbow Joseph Turnbow
maintenance technician
worked OK, last year when I received it. humidity was still higher than other dehumidifiers I've owned before. this year it doesn't want to remove any water from the air. not sure if i purchased an extended warranty. disappointed that I have to replace it allready
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Micah Rupprecht Micah Rupprecht
Owner
Arrived nicely in the box, set it up, let it sit for a day and the screen has an error for a failed sensor.. so not a great start
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Matthew Peddie Matthew Peddie
No longer works after 13 months and customer support is terrible
No longer works after 13 months and customer support is terrible 1
This could have been a five star review if the unit didn’t stop working after 11 months. The features were great. It was a good price. while it worked. Didn’t realize the auto defrost function wasn’t working until after 12 month warranty was up. Place call and started working with customer support at 13 months. First, customer support only response to email. No phone number. Second, for my issue, the unit cannot be repaired. Their best solution was to have it repaired, which can’t be done, and they will provide me approximately a 20% refund. I bought a commercial unit that has now lasted half the time of a residential unit. I would not recommend. I am out hundreds of dollars and have no unit to keep my basement dry.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Corey Corey
180 pints dehumidifier
Overall is a good unit and works well, just not good for a crawl space in a home. The unit is too loud and you can hear it up in the house running through your floors. Would not recommend this unit for residential use.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Banzaitoyota Banzaitoyota
Failed after 1 year of use
Unit fails to start after 1 year of use
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Donald Donald
Buyer
Compressor on unit stopped working after 13 months. Unit is garrentied for 1 year. Works good till it stops working.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Michael Michael
Homeowner
I ordered the VEVOR 125 pint dehumidifier and received it quickly, but this model is junk, the first one lasted just under one year and they did replace it under warranty, but the replacement unit just quit working after just 5 months. I don’t recommend buying it.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Jeremy Jeremy
Construction company owner
Used 1 time, would recommend a different unit for the price point Not impressed with this unit at all. Not satisfied with the unit. My residential units work better than this one.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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