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VEVOR Deumidificatore Commerciale 50 Litri, Deumidificatore Industriale Portatile con Tubo di Scarico, Display a LED, per Seminterrato, Lavanderie, Ripostiglio, Sbrinamento

Recensioni dei clienti per VEVOR Deumidificatore Commerciale 50 Litri, Deumidificatore Industriale Portatile con Tubo di Scarico, Display a LED, per Seminterrato, Lavanderie, Ripostiglio, Sbrinamento

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Tim Tim
Homeowner
After 3 months unit failed. After 3 days of internet nonsense and analyzing my complaint, was told to have an HVAC tech come to my home and recharge the unit as it had a freon leak. WHUUUTTTTT!! BUT WHO PAYS FOR THAT AND WHAT ABOUT WHEN IT HAPPENS AGAIN? It also had a one year warranty but that tells you had good the warranty was. Really bad!! Done with Vevor. Vevor = disposable!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Someone who got ZERO customer service Someone who got ZERO customer service
Never worked
Dehumidifer never worked. Was leaking oil in the box and when we attempted to use it, it was adding moisture to the air. Reached out to customer service and was first asked to send pics, which I did. After over a week, they told me they'd give me a $180 credit...for an item that cost $400 and never worked. I told them that's ridiculous especially since I reached out after 48 hours. I wanted to return the item and get a full refund. The best they could do was give me half credit. This the worst company to business with, plus there is no phone number to actually speak with someone. Avoid this company. You'll be stuck with a defective item with no one to talk to about it!
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Edward Pinaud Edward Pinaud
Maintenance technician
I truly can’t say how the product worked when it is new and delivered properly. My unit was delivered upside down in the rain. I’ve tried to get a replacement but they only wanted to give me a refund of 170 dollars and wanted me to keep the damaged unit. I’m never going to purchase anything from VEVOR ever again
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Lindsay Lindsay
Homeowner
I don't find the dehumidifier to work as well as expected. My small home dehumidifier seems to work better
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Andrew Andrew
Stopped working in less than 2 years.
This dehumidifier worked well while it lasted. It stopped functioning properly after a year and a half. They told me the refrigerant needed evacuated and refilled. I don’t have the tools to do that and no company around us will work on the unit. Their solution was a $38 refund. Don’t waste your money.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Yannick Houle Yannick Houle
Déshumidificateur
Très beau mais il ne fonctionne pas. Le ventilateur fonctionne mais l’humidité reste toujours au même niveau. J’attends pour un échange ou remboursement.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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rt4pgh rt4pgh
Worked until it didn't
Received the the unit, well packed, in excellent condition. Once unpacked and put together, it turn on and ran great for about 2 weeks went in to check the drain one morning and it was off. I tried turning it back on, unplugging and plugging back in, verified power and still nothing. Customer service was very good and sent a replacement. I will update this once i have it back up running and it has been without issue for a few months.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Sito Sito
Refrigerant leak after 21 months — buyer beware
Refrigerant leak after 21 months — buyer beware 2
Unit worked well for the first year and a half. After 21 months the sealed R32 refrigerant system developed a leak — green compressor oil with UV dye pooled in the condensate pan and the unit emitted a strong odor during operation. Had to shut it down to prevent compressor damage. Vevor's warranty is only 12 months, so no coverage. After negotiating, they offered a $70 PayPal refund and a $30 discount code as goodwill — appreciated, but not close to the cost of replacing a $650 unit. For a commercial-grade dehumidifier the refrigerant system should last significantly longer than 21 months. I replaced it with an AlorAir Storm LGR Extreme which carries a 6-year warranty on the refrigeration system.
4 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, We sincerely apologize for any inconvenience caused and appreciate your patience and understanding throughout the process. We’re glad that the matter was resolved promptly through our email communication. Thank you for taking the time to share your feedback with us. Your comments are truly valuable and help us continue improving our products and services. Should you have any further questions or concerns, please do not hesitate to contact us again.
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Brett Brett
Dehumidifier
It says it'll pull out 70 pints per day but it seems like im only getting 10-15 pints. The area that it's in has been between 65- 70% humidity and the thing has run non stop since I installed it. It seems built pretty decent though and very simple to use
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Christopher Harvey Christopher Harvey
Owner
Keeps frosting up, defrost mode not fast or strong enough
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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