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VEVOR Deambulatore Pieghevole per Anziani, Deambulatore Leggero in Alluminio con Sedile Maniglia Regolabile, Deambulatore per Disabili a 4 Ruote per Esterni con Spaziosa Borsa, Capacità 136kg

Recensioni dei clienti per VEVOR Deambulatore Pieghevole per Anziani, Deambulatore Leggero in Alluminio con Sedile Maniglia Regolabile, Deambulatore per Disabili a 4 Ruote per Esterni con Spaziosa Borsa, Capacità 136kg

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di*** di***
could be a great Walker but it keeps falling apart
Blu
could be a great Walker but it keeps falling apart 3
I bought this Walker about 2 months ago. Within the first week nuts and bolts were falling off. I repaired the first one. Then it kept happening with different nuts and bolts. My husband put some new lock nuts on them and they hold longer. Within the first week one of the brakes broke. Then within a month the other one broke. They aren't repairable because the cables are all inside the frame. My husband is very handy and he couldn't figure a way to repair the brakes. I'm very disappointed because I accrual like this Walker in many ways. The seat is very comfortable and the bag is handy, although it has to be empty to fold the Walker. I like how easily the Walker folds. I like the big wheels, I like the step knobs on the back that help you pop it up on a curb. I wish it didn't keep falling apart asks the brakes were repairable.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464275582367744] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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he*** he***
piss poor and dangerous behaviors
Blu
The device was delivered with the brakes not functioning properly, I as a 64-year-old disabled man fell due to the lack of professionalism at the Warehouse. This device by nature is for mobility for disabled folks. But yet the shipper failed to ensure the only safety device the walker has its brakes would function before shipping. They failed. I fell and have injured myself I've requested a replacement that is verified to be functional from Vevor. We will see if they have any amount of curtesy and take responsibility for their failure and frankly unforgivable behavior. And I've tried and tried to upload a video for you but ummm the site won't let it upload
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We are waiting for your response by support ticket #[Ticket Number 1794088323028], please reply to us ASAP. We usually reply to you within 48 hours after receiving your response.
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me*** me***
Poor customer service
Blu
Beware of customer (dis)service. This rollator lost 2 screws and collapased while my 92 year old mother was using it. I requested return, repair,replacement information. 12 days and 10 automated emails later, still no resolution. My Mom liked the walker and would have bought another, if not for the customer (dis)service.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dorien Dorien
Rollator lichtgewicht
Blu
De rollator voldoet aan de specs die ik zocht, qua gewicht, breedte, hoogte, en wielmaat. In het gebruik lopen alle bouten en boutjes los, die moet je dus zelf weer terugplaatsen, nu met loctite. En het zitgedeelte pakt maar minimaal, dus tijdens het lopen tordeert het hele apparaat. Ik zou hem dus nooit adviseren, als je niet zelf heel handig bent met repareren en verbeteren
2 persone l'hanno trovato utile
Risposta del servizio clienti: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Tradotto da Olandese
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walker walker
Walker Broke
Blu
Walker Broke 1 Walker Broke 1 Walker Broke 1
I bought this walker for my 94 year old mother. It seemed to working fine, but she began complaining the when she sits on it that the bolts on the arms dig into her legs/thighs -and she is not a large person at 170# or so. Last week in the middle of the night I was awakened by screams for help from my mother. When I got to her she was laying on the floor about a foot from her bed and the walker was leaning on her. I found that one of the wheels snapped and broke causing her to fall. Apparently the walker is not designed well if the plastic leg snapped like it did. Fortunately, no major injuries. Just a swollen hand where she hit the floor. IF you have an older person in your life this may not be the walker for them.
8 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Pigeon Pigeon
Déambulateur
Blu
Cet article est arrivé il y a un mois environ chez moi dans un emballage parfaitement intact. Je vous l'ai aussitôt signalé, photo à l'appui. J'attend depuis le remboursement et les modalités de retour de l'article défectueux. Je ne reçois que des mails parlant de tickets ??? Totalement INSATISFAIT je lance des démarches pour que vous executiez correctement votre APRES VENTE.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Tradotto da francese
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