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VEVOR Condizionatore d'Aria Portatile 2,6 kW 9000 BTU/h, Climatizzatore Portatile 3 in 1 con Pannello Touch LED e Telecomando, Timer 24 Ore, Modalità Raffreddamento, Deumidificazione e Ventilazione

Recensioni dei clienti per VEVOR Condizionatore d'Aria Portatile 2,6 kW 9000 BTU/h, Climatizzatore Portatile 3 in 1 con Pannello Touch LED e Telecomando, Timer 24 Ore, Modalità Raffreddamento, Deumidificazione e Ventilazione

9000 BTU

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Negri Negri
Dessus
9000 BTU
J'ai reçu aujourd'hui le climatiseur, j'étais content le livreur arrive déjà le colis couché alors que normalement bien écrit sur le carton laisser debout et après déballage de celui-ci j'installe tout correctement et dès la mise en route Un bruit anormal d'un ventilateur donc impossible de l'utiliser alors qu'il fait très chaud
2 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Jessica Jessica
Smells like burnt plastic
Smells like burnt plastic 1
Doesn’t work anymore and leaks, I contacted support and no response. Seems like something burnt inside. And it leaks even if it pas emptied and off .
4 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Lall Lall
Mr
7000 BTU
Je n'ai toujours pas reçu mon climatiseur. Le service de livraison que vous avez fourni est déplorable. Pourriez-vous les contacter ? Cela fait plus d'un mois que j'ai passé commande. Policier
1 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Paul james Paul james
Not good
This unit does not function correcly will not even drop temperature 1 degree
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Zachary Zanzinger Zachary Zanzinger
Failure after two months
The capacitive touch panel on this unit failed after only two months. The silly thing cycles on and off by itself randomly, and when running randomly changes between cooling/dehumidifying/fanning modes. Bummer because the unit seems well made otherwise. Will be buying only old-school units with rotary switches and mechanical thermostats from now on.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Adam Beardsley Adam Beardsley
Portable A/C
Bought this unit to keep humidity and temperature Down In the Woodshop worked great for 3 to 4 days went over one morning and would not do anything. Check power still not working. Been trying to deal with customer service to get it replaced so far all I have been offered is $120 for a $400 air conditioner that does not work unacceptable would not recommend buying
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mike Mike
S
I bought this VEVOR 8,000 BTU portable air conditioner to replace my old 5,000 BTU window unit, expecting it to easily handle my 180-square-foot bedroom. Mathematically, an 8,000 BTU unit should have absolutely no problem cooling a space this size. Unfortunately, the real-world performance just doesn't cut it. My old 5,000 BTU window unit used to keep my bedroom ice cold. Despite the higher BTU rating on this portable unit, it struggles to lower the temperature effectively. If you are use to a window stay way as this will not keep your room cold.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Cliff R. Butler Cliff R. Butler
Owner of Permian NDT Homes
I have bought over 50 different products from Vevor. All of them have been great. I bought A/C and used it 1 time for 30 mins, worked very good. It had great air movement and did it's job. I went to turn it back on a week later and only blows hot air. I called, text, chatted, I tried every option for return none were successful. I could not get a response from anyone. The customer service phone number s a joke. Vevor has been great but after my first issue with a product and the lack of customer service. I will more than likely never buy a Vevor again unless it is cheap enough to throw in trash and not worry about it. Product might be good but mine was not. Vevor gets negative stars for the service.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Brooke Brooke
.
Well, I’m disappointed. I live in a 240 sqft tiny house. The window unit I have is only rated for 100sqft and it was time for an upgrade with the upcoming heat wave. I ordered this unit and was really looking forward to not using so much power (my window unit does not have a thermostat so it would run continuously) because according to the reviews people were cooling spaces over 2 times the size of my space with ease. With all of the positive reviews, my expectations were high… and they have not been met. The issues I have run into: 1. The remote doesn’t work sometimes even though it has brand new batteries. 2. I have several thermometers in my house and all thermometers will say it’s 75 degrees. I’ll have the unit set to 76 and the unit will still be running. Sometimes there’s a 5 or 6 degree difference in what my thermometers say vs. what the unit says. For example this morning, the unit said it was 78 but my thermometers showed 73 degrees. 3. I have adjusted how I set the unit temperature (based on the thermometer temperatures vs paying attention to the room temp showing on the unit) and the unit runs pretty constantly and after hours of running, the temperature has only dropped down a degree or 2. Additionally, I have the unit under my loft, which you would think would help contain the cool air to allow for the unit to cycle off more often. 4. Bugs get into the exhaust outlet at night - this is easily mitigated with a piece of screen or something but just pointing out because I didn’t consider this when purchasing. 5. The exhaust outlet doesn’t seal tightly so I did have to duct tape it, which is fine, but it is a bit of an eye sore. I read through the troubleshooting section of the manual and double checked everything and the issues are still prevalent. All in all, I’m disappointed that this unit is not very efficient and I will be going back to using the window unit because it cools about the same but uses 1/3 of the power of the vevor unit.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Route441 Route441
Stopped working after 3 months, would not buy
This was the second portable A/C unit we have purchased (but first VEVOR) to try to cool a 600 SQFT insulated garage. At first the unit seemed to work very well and blew very cold air in the building and very hot air out the exhaust tube to outside. The only problem was it didn't really lower the temperature in our building. UPDATE: After using this unit for 3 months it started quitting after running for 30-45 minutes. After some back and forth because we wanted a refund, VEVOR sent us a replacement unit. We already are having a mini-split installed in the building, so this unit will get repurposed (if it works and stays working!). We would not recommend buying but we were glad VEVOR at least honored their warranty and replaced it.
4 persone l'hanno trovato utile
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