Recensioni dei clienti per VEVOR Centrale Elettrica Portatile, Generatore Solare Portatile da 2400 W Pannello Solare Pieghevole 200 W, Batteria di Backup LiFePO4 con 10 Porte di Uscita Stazione di Energia per Casa, Campeggio

Voilà deux heures que la batterie est branchée sur le secteur. Il se passe rien j’ai même retenter presque deux heures dans une autre maison remettant en cause l’installation électrique mais la batterie ne charge pas.

Mine is Not working. It acts like the battery is not attached. It looks like it is working when it is plugged in. It shuts down as soon as I unplug it. The power buttons do nothing without it plugged into the wall.

I purchased a 2400W power station from VEVOR EUR and it arrived not working properly. I have been contacting customer support every day for over 72 hours and each time I am told to wait another 1-2 days with no actual resolution. The support team is evasive and refuses to authorise a refund despite the product being clearly faulty. Under Portuguese and EU consumer law I am entitled to a full refund, but VEVOR seems to hope I will just give up. This appears to be a common pattern with VEVOR, as other Portuguese customers report the same experience: faulty machines, evasive support, and insulting partial refund offers instead of proper solutions . I would strongly advise other buyers to be cautious when purchasing expensive items from VEVOR. The products may look like good value, but if something goes wrong, do not expect the support team to honour the warranty or provide a timely resolution.

The product was defective from the time I received it. It only operates while connected to external power. The inverter does not function when external power is removed. I opened a support ticket on September 8 and was told I would receive a response within 48 hours. Instead, the process dragged on with the repeated apologies, request for more time, and continued attempts to troubleshoot the product. I repeatedly requested a return and prepaid shipping label. After numerous emails and significant delays. VEVOR finally agreed to arrange a return pick up. Now they are requiring me to provide my address and contact information again, even though they delivered the product to me, and requiring to pick up to be scheduled at least one week after their latest email. I ultimately initiated a dispute with my credit card company because of how difficult VEVOR made it to return a defective product. Products can fail. My issue is how VEVOR handled the warranty claim it should not take this many emails and this much time simply to return a product that was defective when received. I would be very cautious when purchasing from VEVOR , especially higher priced items where you may need warranty support. In my experience, the warranty process has been unnecessarily drawn out with repeated delays instead of simply accepting the return of a defective product.

Commande reçu en 1jour Par contre la batterie ne charge pas sur secteur ni sur les panneaux solaires

order was incomplete... only got one solar panel and customer service is just transferring me around to different departments instead of sending me my second panel. I had intentions of continueing perchasing items but now i am not sure . Rick Dunn 902 880 6445 8834 St Peter Rd West St Peters , PEI C0A 1S0