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VEVOR Centrale Elettrica Portatile, Generatore Solare da 3600 W e 3840 Wh con 10 Porte di Uscita, Batteria di Backup LiFePO4 Espandibile per Camper, Campeggio, Senza Pannello Solare

Recensioni dei clienti per VEVOR Centrale Elettrica Portatile, Generatore Solare da 3600 W e 3840 Wh con 10 Porte di Uscita, Batteria di Backup LiFePO4 Espandibile per Camper, Campeggio, Senza Pannello Solare

Principale 3840 Wh

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Денискеда Денискеда
Der Akku wurde defekt geliefert.
Principale 2048 Wh
Der Akku wurde defekt geliefert: Beim Einschalten riecht es nach Rauch, und der Bildschirm zeigt keinerlei Lebenszeichen.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hallo! Es tut uns sehr leid zu hören, dass Sie enttäuschende Erfahrungen mit unserem Kundenservice gemacht haben; wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist entscheidend, damit wir die Situation beheben und uns verbessern können. Wir haben festgestellt, dass das von Ihnen gemeldete Problem inzwischen per E-Mail geklärt wurde. Es freut uns, dass Ihr Anliegen zeitnah bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Tradotto da tedesco
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dblackstone1 dblackstone1
Asking for a return
Wouldn't charge tried multiple cords.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Tradotto da Inglese
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vlwave02 vlwave02
nie bylo dostavlene
Principale 2048 Wh
ni pzyehalo
4 persone l'hanno trovato utile
Risposta del servizio clienti: Odnotowaliśmy, że zgłoszona przez Państwa sprawa została rozwiązana drogą mailową. Cieszymy się, że problem został szybko rozwiązany. W razie jakichkolwiek dalszych pytań zachęcamy do ponownego kontaktu. Jednocześnie szczerze przepraszamy za niedogodności związane z procesem dostawy. Odnotowaliśmy ten problem i przekażemy stosowne uwagi naszemu partnerowi logistycznemu, aby zoptymalizować proces dostarczania przesyłek. Dziękujemy za Państwa opinię, która pomaga nam udoskonalać nasze usługi.
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Tradotto da Polacco
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charmingsetters charmingsetters
Beware of poor customer service
The unit did not power up after charging it according to the startup instructions. The Vevor company unfortunately lived up to its reputation in opposite directions. My previous experience of great performance from their products took a huge hit. Their customer service to support troubleshooting of the issue was nonexistent. Multiple emails led to an initial offer of $268 compensation on an almost $900 unit. The issue was thankfully resolved in accepting the return of the unit & a full refund.
8 persone l'hanno trovato utile
Risposta del servizio clienti: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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William Drake William Drake
Waiting for customer service response
Waiting on customer service and return notice. Seems well built but will not charge in AC or solar input. Initial contact with customer service was fantastic but Vevor hasn't responded afterwards. Requested a return and still no response. Images will not upload on this site
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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anita.kruse anita.kruse
VEVOR Portable Power Station, 2400W 2160Wh
By far the worst online shopping I have ever expienced!!! Receved the VEVOR Portable Power Station, 2400W and it did not work right out of the box. It is now a month later all we get is a response from them that says they will respond in 24 to 48 hours. Still waiting to hear from them! No return label and no refund. I do not recomend buying from VEVOR.
4 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Yuchen Xie Yuchen Xie
Mr
I purchased a whole system with 1 main unit, and 2 expansion battery. After i received it, set it up to support my back yard pond with six 200watt pump, the overload protection keeps tripping the first day. 2nd day, one of the expansion battery quit working, no powere in or out, no display on the screen. Which Vevor issued a refund for me. I figured 1800watt might be too much for it to handle, so i bought another battery brand system to work for my backyard pond, and moved the rest of the Vevor system to my garage to run light duty lighting. The 2nd day i moved the 1 main unit and 1 expansion battery to my garage, both of them quit charging and discharging, but the screen is still on showing a solar charging stuck at 2watt, and when i charge it using AC wall outlet, just shows nothing. At this point, it has been a very frustrating experience to have this system, so i contacted Vevor for a return label so that i can return the system, and they can figure out whats wrong and improve their product. After my ticket was created, they tried to provide some solution to fix it, but none of it works. Now it has been 3 weeks, and the customer service chat is still not responding to my message
11 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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isaacheilig@msn.com isaacheilig@msn.com
Terrible customer service
Came before July 4th, never worked, company will not do anything about it. I've been trying for over a month. Absolutely run around.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Uwe Seiboth Uwe Seiboth
Mr
Principale 2048 Wh
Was empty when it arrived. Did not charge with AC. Had to connect it to the car to charge. You have to build a cable to connect to the car. Vevor support is terrible. I got an answer after three weeks.
7 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Tradotto da Inglese
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sebastien sebastien
station electruque
Principale 3840 Wh
je voudrai me faire rembourser car pas de délai de livraison
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Tradotto da francese
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