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VEVOR Carrozzina per Cani per Zampe Posteriori, Carrozzina a 2 Ruote, Altezza, Larghezza e Lunghezza Regolabili, con Ruote Ammortizzanti, per Cani Feriti, Disabili con Zampe Posteriori Deboli L

Recensioni dei clienti per VEVOR Carrozzina per Cani per Zampe Posteriori, Carrozzina a 2 Ruote, Altezza, Larghezza e Lunghezza Regolabili, con Ruote Ammortizzanti, per Cani Feriti, Disabili con Zampe Posteriori Deboli L

L

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Il nostro punteggio complessivo non è una semplice media. Diamo priorità alle recensioni autentiche e affidabili ed eliminiamo i duplicati o i contenuti non validi prima di calcolare il punteggio finale. Questo ci aiuta a garantire che la valutazione rifletta fedelmente le esperienze reali dei clienti.
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58 recensioni
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Tatyana Carter Tatyana Carter
NO REPLY FOR REFUND FOR A MANUFACTURING DEFECT ITEM!
L
NO REPLY FOR REFUND FOR A MANUFACTURING DEFECT ITEM!  1
I ordered this wheelchair for my dog and it arrived defective. I contacted Vevor via chat and email however on chat do one replied for 6 hours and via email no one responded at all. I just need my refund, product never used due to the defect. Also they need a better way to assist a customer when something goes wrong because I have been contacting them 3 times in regards to this . Bottom line, I want my refund, bad customer service
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Lance Lance
Close, but not quite right
L
Hard to get dog into. Needs buckets for harness. The back leg support sags too much. Needs to be more supportive. The frame and wheels are very sturdy though!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Steven Michalak Steven Michalak
Dog owner
L
It's broke I went ahead of few months I saw pictures back chatting with you all I'm hoping to hear back and get a new one mail to me at my address in Golden Colorado
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Percy Percy
Ms.
L
It's very fussy and hard to get the dog into, so for an injured dog who can't stand for long, it takes too long to get him into the apparatus.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Brian Brian
Only should be used for old and permanently injured dogs
L
Unless your dog is very old or is missing limbs or use of the limbs, this should not be used. During surgery recovery, this was purchased and my dog tipped several times. The back wheels should be able to steer as well to prevent tipping. It was also a pain to put all those straps around him in a comfortable manner, that will support their weight, while also allowing them to still pee. I would not recommend unless your dog is permanently disabled.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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JK JK
VEVOR Dog Wheelchair for Back Legs, Lightweight
L
Instructions were good, easy to assemble, and adjust Once our Shepherd is harnessed in properly, she loves it, however… it takes two of us to get her in there, it is not consistent, the screws keep coming out and are too small, especially in winter when your hands are cold. It has been a very frustrating experience for us. The idea of the chair is brilliant, but it has not been by any stretch a joy to use. I would be hard pressed to recommend it to anyone as once it’s on her, it is not consistent with the time before and we are doing the same thing every time. The fabric piece that goes between her legs and supports her back end is very tight. When she urinates, it goes over the fabric between her legs and has to be washed every time The strap that goes over her shoulders toward the front. Is way too tight. The minute we loosen it, she loses support even with the tummy strap. We have considered returning it many times, but due to the necessity of it, we keep struggling with it. It has not been an easy process. A joy when it works, extremely frustrating to get to that point.!!
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Marie Berry Marie Berry
Dog walker
L
Dog walker 1
Package arrived 2 weeks after we needed it for our dog and I have now been told that the company does not “recommend” returning it! I specifically purchased this item from Vevor because they DO have a return policy! I will never purchase from here again!
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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San San
Wózek inwalidzki dla psa L
L
Wózek średnio można dopasować. Mało tego zero kontaktu ze sprzedawca a chce zrobić zwrot. Za chwile się okaże że już jest po terminie i mogę tego odzyskac pieniędzy a kwota za wózek nie jest mała bo prawie 600 zł. Firma vevor utrudnia wykonanie zwrotu.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Otrzymaliśmy Państwa zgłoszenie dotyczące tego problemu. Nasz zespół obsługi klienta zajmie się Państwa sprawą w ciągu 24 godzin i będzie nadal udzielał pomocy, aż do momentu rozwiązania wszystkich Państwa problemów. Prosimy o śledzenie odpowiedzi na zgłoszenia i powiadomień e-mail.
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