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VEVOR Carriola Elettrica 500 W, Carrello Ribaltabile da Giardino Motorizzato Manico in Metallo, Ruota Larghezza 40cm, Portata 150kg, Carrello Multiuso per Fattoria, Prato, Giardinaggio, Magazzino

Recensioni dei clienti per VEVOR Carriola Elettrica 500 W, Carrello Ribaltabile da Giardino Motorizzato Manico in Metallo, Ruota Larghezza 40cm, Portata 150kg, Carrello Multiuso per Fattoria, Prato, Giardinaggio, Magazzino

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45 Recensioni
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Alison Alison
Owner
The good news is, we had very little trouble with assembly, except the bolts were a little difficult to line up. Beyond that, however, turns out the dream was a lot rosier than the reality. Firstly, it's too heavy empty, let alone once it's loaded with manure. Now I understand why the bucket is so small. On the other hand, they could have used a plastic bucket - no idea why they didn't think of that. I'd assured myself that I could just take twice as many trips with the smaller bucket, but this thing is so heavy, it wore me out in half the usual time, so I got half the work done! Well, that was frustrating. And when it is full of manure, the motor really only works going downhill. In fact, the motor only works the way I expected when it's empty, which rather defeats the purpose. I should also have believed the comments about the arms being too far apart, making it even harder to lift when full. Guess what? They were right. Now I'm stuck with another expensive lawn ornament. If only I hadn't broken that crystal ball...
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Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Mike Mike
Questionable quality
The product was difficult to assemble. Instructions were for a different product, and some components were not engineered well and did not fit correctly. It functioned fine for 3 days until it stuck in reverse. There is no phone number for support. The process via email was problematic and lengthy. Replacement parts were shipped directly from China. I will not be purchasing motorized products from Vevor again.
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Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Davey Davey
Yard keeper
Sorry, I can’t recommend this product. I have two calls open with warranty support and they just send me a canned message that they are looking into it. The canned message tells me it is a safety issue and I should not use the product and to dispose of it properly. The control board randomly does whatever it wants. Quits working or when parked and loading it it takes off by itself and gains speed. It almost ran over my dog. I want an RMA number so I can return it and get my money back.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Gavin Gavin
Motor stuck
Assembly was relatively smooth but motor was stuck once fully assembled. No trouble shooting resources in manual and slow support online. Will be returning.
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Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Jim Jim
They never sent the wheelbarrow!
I have contacted “customer support” twice now! They acknowledged the unit hasn’t shipped (it was due a month ago). They don’t help and won’t refund my money! SHOP ELSEWHERE!!!
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Risposta del servizio clienti: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.
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