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VEVOR Carrello Ribaltabile da Giardino 680 kg in Polietilene, Carriola Ribaltamento Rapido a 90°, con Maniglia Regolabile e Cuscinetti Girevoli Flessibili a 270°, per Piante Terriccio e Coltivazioni

Recensioni dei clienti per VEVOR Carrello Ribaltabile da Giardino 680 kg in Polietilene, Carriola Ribaltamento Rapido a 90°, con Maniglia Regolabile e Cuscinetti Girevoli Flessibili a 270°, per Piante Terriccio e Coltivazioni

Regolare 680 kg

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711 Recensioni
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JILL Russi JILL Russi
Customer
680 kg
I have been extremely frustrated with this entire purchase from start to finish. From the moment I assembled the garden cart, it has not worked correctly. The cart will not latch properly, and as soon as I try to go uphill it falls backward, making it completely unusable and unsafe. I contacted customer support and followed the instructions they provided to try to fix the issue, but those steps did not resolve the problem at all. The cart still will not latch and cannot be used for its intended purpose. After explaining that the product is defective and unusable, I requested a refund. I was then offered a refund of $21 for a cart that cost me almost $200. That response was incredibly disappointing and does not come close to addressing the issue. I expected a functional product and reasonable customer service. Unfortunately, I received neither. Based on my experience, I would not recommend this cart or this company.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Grelet Grelet
Impossible a monter
363 kg
Colis perdu puis dans un état pitoyable,manque des vis. On me propose dame me renvoyer les vis.....puis au bout d'un moment on me dis ,les vis sont perdus voulez vous un geste commercial ? N'ayant pas vraiment le choix. Du coup a moi d'aller chercher les vis. Pour un article de ce prix là , un sav efficace aurait été apprécié Du coup pas encore monter a voir l'utilisation quand il le sera.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Nate Nate
Missing parts
680 kg
I received this cart and it had a missing part 1 month ago and still trying to get a replacement part . Do Not know if will ever get to use the cart for my business.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jake Jake
Jake
Poly-272 kg
The cart is fine. The plastic is a little flimsy. One of the tires won't inflate and I haven't been sent a new one. I've been using it with a flat tire, which is incredibly annoying.
2 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Joseph Joseph
Customer
680 kg
They sent the wrong one, ordered the 1500lb version, they sent the 600lb version.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Bo Bo
Bad design
Poly-272 kg
This cart is not designed properly and balance is off. If you load it evenly it flips because back wheels are too close to the front which makes balance off. Its basically unusable.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Daniel Robertson Daniel Robertson
Mr
680 kg
Damaged. Sent me tube to get tire fixed. Additional costs involved in replacing tube and repairing tire.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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Jenn Jenn
Consumer
363 kg
Although it came with a large Crack in the dump, Vevor gave me a full refund. Overall, good customer service and quality. I believe they just need to do better at insulating their products for shipping.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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david david
owner
363 kg
it came with a flat all I can say is my time with Vevor will be short-lived. Customer service sucks that's all i got to say shoulda sent it back they are lucky i didn't charge back they were supposed to send me parts 3 weeks it takes then they said sorry and offered me 20 dollars I'm totally disgusted with the whole thing so be prepared if anything is wrong bye the way i still have a missing pool reel great prices are one thing But customer service is another
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for sharing your concerns. We apologize for any trouble this has brought you. For further help, visit our online "Contact Us" page, located in the bottom navigation bar. Submit a ticket there for unresolved matters, and our after-sales team will resolve them promptly. Thank you for your understanding.
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David Solomon David Solomon
Owner
363 kg
Would love to give a review, however it came damaged and I can't use it! It was very disappointing because it was to be a Christmas present for someone and I had to buy another one that I really didn't like.
2 persone l'hanno trovato utile
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