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VEVOR Carrello Portaoggetti in Plastica Resistente a Due Ripiani con Ruote Girevoli a 360° Carrello di Servizio da 795 x 450 mm Capacità di Carico di 250 kg Adatto per Magazzino, Garage, Pulizia

Recensioni dei clienti per VEVOR Carrello Portaoggetti in Plastica Resistente a Due Ripiani con Ruote Girevoli a 360° Carrello di Servizio da 795 x 450 mm Capacità di Carico di 250 kg Adatto per Magazzino, Garage, Pulizia

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Jordan Huraj Jordan Huraj
Cart Never Showed
Grande
Judging by the picture this looks to be a very useful cart to have. I have made multiple attempts to purchase this but it has yet to come to fruition. I ordered the cart and it never showed up. I attempted to order the cart again but it was out of stock and the price increased significantly, and VEVOR would not honor my original order price. I will be purchasing this cart elsewhere. Poor customer service on VEVORS part.
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Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Thank you so much for speaking up—your input is key to helping us fix this and do better.
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John Dodge John Dodge
Customer
I have ordered many things from you. This cart arrived broken. I have sent pictures and you have not sent me a new one. I will not ever buy from you again if you don’t make this right. I have spent hundreds of dollars of dollars with you, so do the right thing. Send me a new one to replace.
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Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Markus Vierria Markus Vierria
Business Owner
So full disclaimer I’ve purchased these in the past no issues, HOWEVER my most recent purchase of three of these carts was an absolute nightmare, 2/3 carts arrived damaged from the manufacturer, packaging was fine, meaning they shipped damaged. Upon sending pictures and lengthy correspondence with customer service over 6 weeks later I received replacement parts and they sent the wrong parts… after begging them to just send two new carts and a return label to send there garbage back to them. I am left with 1 usable cart out of three. Extremely disappointed with customer service I’d give them -stars, you suck!
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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