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VEVOR Avvolgitubo Automatico Retrattile 25m, Diametro Tubo 12mm, Rullo per Irrigazione da Giardino, Fissaggio a Parete Girevole 180°, per Orto e Pulizia Domestica, Classe di Efficienza Energetica A

Recensioni dei clienti per VEVOR Avvolgitubo Automatico Retrattile 25m, Diametro Tubo 12mm, Rullo per Irrigazione da Giardino, Fissaggio a Parete Girevole 180°, per Orto e Pulizia Domestica, Classe di Efficienza Energetica A

25 m

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elalami elalami
VEVOR Retractable Garden Hose Reel, 1/2 Inch x 84 ft Wall Mounted Hose Reel
It’s a piece of Chinese junk, not as it’s described it has a cheap plastic mounting bracket the hose is very cheap and it’s supposed to be 84ft it’s not even 50ft. And when you try to contact the customer service there is no phone number where to call, the only way to contact them is by messages through the website or the app, And when you contact them about the issue you will get a generic answer like this one (Vevor Customer Service Dear Customer, Thank you for your letter. We take your concerns seriously and are actively working to resolve them. Currently, we are urgently analyzing your situation and will provide a response and assistance as soon as possible. We kindly ask for your patience, as your patience is of great importance to us. Once we have a response, we will contact you immediately to provide a detailed explanation of the situation. Thank you for your understanding and patience, and we once again apologize for any inconvenience caused. Best regards, VEVOR) And you will wait forever no more response from them, then you will try to contact them again, and you will receive almost the same response, that ask you to keep waiting, and it doesn’t matter how mush messages you send you will get the same response asking you to keep waiting. until you understand that it’s a big scam and you are stuck with your junky purchase no support no return. stay away from them save your money and your time, because what ever you buy from them it will be a final sell with no support and no return options. Be aware they are Chinese scammers.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Life Life
Disgrunted
It seems it you pull hose out from the side angel it causes the plastic guild to break, which happens to help guide the hose back to ensure it rools up properly, This shows it could be replacemable, but this company give you the run around about they don't have parts to replace,, which means we wasted 80.00 or more for a product that can't be fixed, just a throw away and a waste of money.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jack Irving Jack Irving
Home owner
Box was badly damaged hose reel was smashed. But the company did refund my money reasonably quickly. I think it would have been a good reel. Unusable
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Brian Brian
Order never arrived
Do not purchase from this company ! My order never arrived. They offered either a full refund or replacement . I asked for a replacement to be sent, they decided on a refund... They never provided a refund
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Marcus Cleveland Marcus Cleveland
Customer
Never received. They refused to change the address. They were supposed to have a signature receipt. Customer service help was horrible.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Harold Harold
landscaper
cheap pile of Plastic
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Gilles Bouchard Gilles Bouchard
Proprietaire
Après 2 semaine il s’est brisé et ne s’enroule plus
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Gouin Gouin
A eviter
40 m
Même pas 6 mois et ne se reenroule plus !! Et pourtant pas déroulé totalement Je déconseille fortement
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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JASON HARDY JASON HARDY
Garbage
Do not buy. Falls apart on the inside. Cheap plastic on the inside broke and leaks everywhere.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Mray Jewell Mray Jewell
Home Owner
POOR and cheap Build.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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