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VEVOR Arieggiatore a Spina Trainato 1016 mm con Attacco Universale, Arieggiatore Trainato con Punte di Ferro Disposte Alternativamente, Arieggiatore per Prato Trainato per Giardini, Prati, Fattorie

Recensioni dei clienti per VEVOR Arieggiatore a Spina Trainato 1016 mm con Attacco Universale, Arieggiatore Trainato con Punte di Ferro Disposte Alternativamente, Arieggiatore per Prato Trainato per Giardini, Prati, Fattorie

1275 × 980 × 885 mm

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davidmartinelli davidmartinelli
Missing parts
The aerator was delivered in a damaged box and was missing one of the side pieces that supports the axel. The aerator is totally useless without it. All I what is the missing piece, customer service has been horrible for a week. Now it on me and my time to find a box that will fit all the parts and ship it back.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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tlunham tlunham
Promised refund not issued. False customer service indicating refund
Parts missing, refund promised,email s from customer service falsely indicating a refund because missing parts No response why the refund has not arrived yet
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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John Ruwwe John Ruwwe
Wouldn’t buy again
1275 × 980 × 885 mm
I wanted to like it; I really did . It assembled just fine but the 3” tines just weren’t effective in my St. Augustine yard. I used it on two occasions thinking it might have been too wet the first time. The plugs were infrequent, small and not 3” long. It simply was not effective even with 100# of weight on it.
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Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dan Dan
You get what you pay for
You get what you pay for 3 You get what you pay for 3 You get what you pay for 3 You get what you pay for 3 You get what you pay for 3
Going to do this point form as there are lots of points. I will start off by saying I am a tradesman. And building this kind of stuff is my forte. Pros - Cheap - Quick shipping - does actually plug aerate (when it works) - Packaged well - extra hardware Cons - the instructions. Holy cow. There are sentences that just cut off half way through explaining what to do. Pictures that are designed for someone the size of an ant. - Quality control - the welds are horrible. One of the parts (#9) I had to cut because the tubing for the axle to go through was 3" too long and once you put the spikes on they hung past the axle on 1 end and you could attach the side panel and wheel. - no matter how you flipped the axle, it doesnt line up with everything. I tried 4 different ways of the axle and lift mechanism bracket and nothing was perfect. Had to jam it in to get the bolt through. - speaking of that bolt, it sheared off 5 seconds into use. Therefor i can no longer lift/lower the wheels. (Picture shown) this is what I found in the axle. The nut and rest of the bolt I cannot find. - back to the axle, it doesnt line up the wheels properly so it doesnt get enough lift to bring the tines fully off the ground when transporting. I ended up lining up the wheels where the properly worked with the lever, and then drilling my own hole in the axle. This fixed the alignment problem as well as the excess torque that the lever mechanism was putting on the axle that caused the shear of the bolt. I didnt bother returning/refunding because of the hassle of doing so. And because I know I can make it better. Final verdict: Only buy if you are extremely handy and like a challenge
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Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Phil S Phil S
Not bad for the price
Took about an hour to assemble, very easy to put together however one of the pieces came with a piece welded over one of the holes for the lever so it required a band saw to remove in order to fit nut&bolt through. Still great for the price assuming it comes with correct parts.
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Risposta del servizio clienti: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jacob Jacob
Aerator review
I ordered this aerator from Vevor as it seemed to be the best deal for the price. I am normally impressed with Vevors quality for the price but this purchase I would say has me disappointed. The shipping speed was great and it arrived to my doorstep well packaged. I had previously read reviews saying that this was easy to assemble however this was not the case. The instructions were fairly clear however the illustrations were misleading which ended up having me assemble incorrectly the first time. It is a bit of a guessing game but once done correctly goes together smoothly. Also, one of the parts was either incorrect or poorly thought out as a metal support was welded over top of a bolt hole that was needed. A grinder took care of that pretty quick but it was frustrating and something to watch out for. Also im sure I immediately voided any warranty by grinding the incorrectly made part but it had to be done as I was on a timeline with the weather. This is not a grab a beer and assemble type of project. I strongly recommend you be of sober mind to attempt this. You will want to save the beer for later to drink away your memories of the nightmare that is assembling this product. Probably 4 hours of assembly if you dont count the breaks I took to sob on my wife's shoulder (she didnt care) Once assembled, my immediate concern was that the wheels were very loose. There is no way to tighten these to the axle as they are just held on with a through bolt. So they just kinda wobble around as you pull it. Not the biggest deal as they are only needed to transport short distances while you get to the next spot you are aerating. I found the cores on the actual aerator to be quite dull which leaves you with the option to put more weight on top or sharpen them. I chose to put more weight on top. This was a poor decision. When I went to lift the aerator back onto its wheels with the lever, the single poor quality bolt sheared off. This is my fault for having too much weight on top but as stated before, the cores would not go into the soil otherwise. Overall this item gets 3 stars only because once you get to the lawn it actually does aerate and does it pretty well and efficiently. The price is lower than you will find anywhere else if you dont factor in the anger management classes your wife enrolled you in and once you replace the broken hardware with higher quality bolts im sure in will hold up. I do think that vevor may have changed the product design because after reading other reviews it doesn't seem like we all got the same product. I dont know how long this will last but it got me through this season.
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Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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NL user NL user
No delivery
1275 × 980 × 885 mm
Vervormen offers this product with 6 day delivery time. I ordered more than 1 month ago, no delivery so far. No communication about delay… keep awaiting delivery.
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jon stewart Jon stewart
Need parts to complete installation
Need parts for the aerator and company is not being helpful with their communication. It was missing parts when I opened the box.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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David David
.
Couldn't speak to the quality of the item but the seller gets a one star reveiw. Like many others, this item was shipped to me incomplete with the missing component being a major one. Customer service has been so kind as to offer me a 50% refund so that my box of essentially useless parts is a little easier on the wallet. Somehow so many of these were shipped with the same item missing and that item isn't available for them to be able to replace it, yet they are still selling aerators on their website. At one point they did finally agree to ship me the part and after waiting several weeks I received a box with a part in it that does not belong to the aerator in any way so that was a real adventure. I assume someone somewhere is missing a component from something else they purchased from this website. If so, I have it!
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Lucy Lucy
Missing parts
I order this item and have a crucial part missing one of the metal Panels that hold it Together it’s been a month and still have not received the Missing part and requested a refund and have not hear anything all they know how to do Is apologetic but no part and no refund.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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