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VEVOR Apriporta da Garage con Forza di Trazione di 800 N Bianco e Nero, Trasmissione a Catena per Impieghi Gravosi, Binario a 4 Sezioni, 2 Telecomandi e Luci LED, Controllo One Touch Interno Auto

Recensioni dei clienti per VEVOR Apriporta da Garage con Forza di Trazione di 800 N Bianco e Nero, Trasmissione a Catena per Impieghi Gravosi, Binario a 4 Sezioni, 2 Telecomandi e Luci LED, Controllo One Touch Interno Auto

1/2 HP 800 N Catena

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First Time Vevor Customer First Time Vevor Customer
This review is for not trusting Vevor with your purchases.
This review is for not trusting Vevor with your purchases. 1
This is my first time using Vevor. I bought this item and upon purchasing I paid extra for shipping protection. Once I received the item, we opened the box to find that the integrities of one of the pegs was completely compromised with cracking all the way around the base of the peg (See attached photo). I wasn't worried because I knew the item said free returns and on top of that I paid extra for shipping protection. I started the return process just a couple days after receiving the item, submitting this same picture I have attached. It ended up taking them 16 days for them to provide me with an answer, stating that I have two options. Option 1: A refund of $83 (only about half of what I paid) Option 2: Free reshipment of compatible products. (They took so long to get back with me, and I trusted their free returns and shipping protection, I went ahead and bought another one because we needed it.) This is an absolute joke.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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af141 af141
Didn't work on arrival.
I ordered this and it was delivered within 3 days. Unfortunately, the unit I received did not work on arrival. I have tried several things and multiple power outlets that I know have power. I guess I got a bad unit. Now to the return process and hopefully get a good one or my money back.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Alan Smith Alan Smith
Owner
The operator operates the door up and down however I can not adjust the limit points. Also can not set the forces level using the instruction procedure. Have request a replacement
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hello, there. We are pleased to inform you that we have reached an agreement regarding your recent concern, and the issue has been finally resolved. We sincerely apologize for any inconvenience this situation may have caused you. If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your feedback and appreciate your understanding and patience throughout this process.
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Steven Steven
Doesn’t work
I bought this for my Janus 1000 rollup door but it won’t work and there is no adapter.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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KENNETH G KENNETH G
Mr
Won't fit my roll up door at all.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Eric Bott Eric Bott
Mr
After such a long protracted process, I am distraught that I don’t have an operated remote for my garage. Since purchase, I have reported the faulty function of the closing. I received a replacement electric board for the unit. I paid a garage professional to get the unit to work, to no avail. I was told it will not function. The remedy will involve a full replacement, or a full refund.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Parker Parker
Owner
I installed this lift on a 12x14 rollup door. The lift stopped working after 2 months of using 1-2 times per day.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Todd Schlumbohm Todd Schlumbohm
Home owner
I Ordered 2 openers a month ago, one works perfectly, the other is faulty. Customer support refuses to address the issue and basically has told me to pound sand. Offered me a $41 refund on a $130 opener. They told me to source parts locally and hire a technician to possibly repair. They claim it is a faulty motor. Both units are a month old. Steer clear of Vevor products at ALL cost. They DO NOT stand behind what they sell!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Stanley Stanley
Garage door opener
Will not work on my door. Need to show what door drums it will work on, this would help!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience. "Contact Us" online for quick help from our after-sales team. We appreciate your understanding.
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