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VEVOR Martinetto Idraulico 12T, Pressa Idraulica Portatile Carrozzeria Corsa 132mm, con Tubo Olio da 1,4 m e Custodia, per Riparazione Telaio Auto Costruzione Auto, Martinetto Idraulico Cilindro

Recensioni dei clienti per VEVOR Martinetto Idraulico 12T, Pressa Idraulica Portatile Carrozzeria Corsa 132mm, con Tubo Olio da 1,4 m e Custodia, per Riparazione Telaio Auto Costruzione Auto, Martinetto Idraulico Cilindro

12 T

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66 recensioni
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Paul Leeson Paul Leeson
Owner
12 T
Right out of the package and the hydraulic cylinder would not hold pressure. I checked the oil level in the pump and it was sufficient for what I needed to do. After reporting this to the company they offered to have me ship it back to wherever it came from and wait for a replacement or refund approximately half the purchase price. I decided in the end to keep the defective tool as a reminder of where not to buy any of my tools in the future.
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Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Jorge tavares Jorge tavares
Macaco hidraulico portatil
12 T
O macaco nao esta a funcionar. O oleo esta ok eu tento trabalhar e nao tem forca e recolhe logo que deixo de bombear....com a torneira bem fechada. Nao estou nada satisfeito. A roda de aliviar a pressao vinha partida. Posso enviar video do problema . O meu mail é jorge_branco30@hotmail.com
0 persone l'hanno trovato utile
Risposta del servizio clienti: Pedimos sinceras desculpas pelo incómodo causado pelo nosso produto. Compreendemos perfeitamente a frustração que pode surgir quando se depara com uma falha durante a utilização. Estamos empenhados em resolver esta questão o mais rapidamente possível. Enviaremos uma atualização sobre o seu problema por e-mail; por favor, verifique a sua caixa de entrada para mais informações.
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Kfaz Kfaz
Customer service is a joke
12 T
Ordered the hydraulic jack, came completely damaged from shipping, hydraulic fluid leaked out all over. Immediately Contacted vevor with photos of damage. Requested a replacement, not refund bc we really wanted the product, Every email was met with “looking into it, will respond 48 hours. 1st response was an offer of $30usd, nope, 2nd offer $60usd, and said to @bring it somewhere to be fixed! again -no, last offer $90usd…No! At this point, no offer of replacement and with their bs reasons we finally demanded full refund having to remind them of their 30 day refund policy and threats of reporting them, All this bs back n forth wasted 3 weeks of our time! Would have loved to have tried the product but it’s their loss. Will never use them again!
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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James Wagner James Wagner
Piece of junk
12 T
Would not buy. Very cheap made and hard to pump and most of all it doesn’t work straight out of the box the ram leaks down and only works if there’s no weight on it. Very cheaply made.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Robert Robert
Owner
12 T
I received the Porta Power. It looked good but it did not work. I contacted Vevor and after a few day and making me send them a video of the issue they told me I had to repair it and they offered $20 and a crappy video of how to get the metal filings out of the jack. I did the procedure and told them I wanted $40 for my time. I will not buy from them again.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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John John
Owner
12 T
The box wasent what was shown when purchased. The box that came was busted up and won't latch. Filed a complaint. They haven't sent me a new box
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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